Terms & Conditions

1. ABOUT THESE TERMS

 

SUAMI (“SUAMI”, “we” “us”) website (“site” or “website”) is made available to the user (“you” or “client” or “user”) in accordance with the Terms & Conditions detailed below. By accessing our website, you are willingly and irrevocably accepting these Terms & Conditions. Please read the Terms & Conditions carefully before using our website or placing any orders. SUAMI reserves the right to modify, add, or remove portions of these Terms & Conditions at any time. Changes will be effective when posted on the site with no other notice provided.

 

2. PLACING AN ORDER & PAYMENT

An integral payment must be made to validate the order. By placing an order through our website you confirm that the payment details provided are valid and correct. If the payment card is rejected by the competent authority the order shall be automatically cancelled.

An order confirmation email will then be issued signifying that the order has been accepted.

Prices on the website are displayed by default in Euros. Prices are inclusive of all European taxes (Belgian V.A.T.), Payment shall always be made in euros (EUROS).

You may use your Visa, Mastercard, Maestro, American Express, Diner’s Club or Paypal account for all purchases.

How do you secure transactions?

The security of your information is very important to us. The different exchanges of information between the SUAMI website, our payment company and the computer or device being used to place your order are secured via a SSL 128 bits certificate. You can verify the presence of this protection by looking at the HTTPS in the URL of the SUAMI website when checking out. Furthermore, your banking information is never stored on our servers.

What can I do if I see that I was charged for the order but never received an email confirmation?

In the event that you do not receive an email confirming your order but you see that you have been charged, we recommend that you contact our customer service team and give us the maximum amount of information concerning your order (date, email, contact details, amount charged, etc.). Based on this information, we will be able to check the order history and quickly resolve the problem.

 

3. SHIPMENT

We use standard delivery that takes between 14 – 30 business days from order confirmation depending on the product.

For express delivery SUAMI uses DHL courier to deliver worldwide.

Shipping costs will be calculated at checkout. All duties and taxes are the responsibility of the customer.

 

4. RETURN POLICY

For full priced items: to request an exchange or return, please submit a request to contact@suami.eu within 14 days of receiving the item(s).

Item(s) must be sent back in original/sale-able condition. The swim short(s)  must be not worn, unaltered, and free from any odors. Item(s) must be in original packaging, with all labels and tags still attached.

If item(s) do not meet these requirements, it will be sent back to the customer at his/her expense. We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition.

Need a different size?

If you wish to try another style or size, simply return your purchase for a refund and place a new order. 

We can only exchange an item for the same article in a different size or color.

If the item is no longer available and you would like to exchange for another item on our website, please follow our steps to return your item(s) for a refund, and place a new order.

Allow up to 15 business days for refunds to be reflected on your bank history.

We do not offer credit notes, and all refunds will be returned to the original form of payment. No exceptions. 

 

5. SALES

All sales are final on all sale items.

Please be aware all international orders (outside eu) may be subject to sales tax, import duties and custom charges at the receiver’s expense. This rate is determined by the receiving country. Please contact your local customs for further information.

Shipping costs, duties and taxes paid by you are non-refundable

 

 

6. COPYRIGHT & TRADEMARK

All content posted on our website, including but not limited to text, graphics, images, logos, videos, icons, audio clips, is the sole property of SUAMI and is protected by copyright, trademarks, patents or other intellectual property rights and laws. You are not permitted to use any of these trademarks or logos without our prior written consent. You are not permitted to modify, copy, distribute, reproduce, or sell any content for commercial or any public purposes.

Other product and company names mentioned on the Site may be trademarks of their respective owners.

 

7. PRIVACY POLICY

 

 

7.1 PERSONAL INFORMATION WE COLLECT

When you visit our site, SUAMI and our third party providers automatically collect certain information about your device, including but not limited to information about your web browser, the URL you came from, IP address, the country and telephone area code where your computer is located, and the pages of the website that were viewed during your visit.

Some non-personal information is collected through cookies and other technologies. A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. Most browsers are automatically set to accept cookies but you can alter the settings of your browser to prevent automatic acceptance. If you want to disable cookies, please note that certain features of the site may not be available.

We also collect information from you when you place an order or subscribe to a newsletter. You may be asked to enter your name, e-mail address, shipping and billing addresses, phone number, or credit card information. If you complete and submit your newsletter registration, you have opted in to receiving email communication from us.

 

 

HOW DO WE USE YOUR PERSONAL INFORMATION

 

Information we collected may be used in any one of the following ways:

  • To fulfill an order and process transactions;
  • To communicate with you updates pertaining to your order;
  • To screen for potential risk or fraud;
  • To improve and optimize our site and services to you;
  • To notify you of sales and discounts that may be of interest to you;
  • To provide you with targeted advertisements or marketing communications we believe may be of interest to you;
  • Understand and save your preferences for future visits;
  • To comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Every time we contact you via email, you will have an opportunity to unsubscribe from our mailing list if you would like to stop receiving future emails.

 

SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties who assist us in operating the website (as described above), conducting our business, or servicing you, so long as those parties agree to keep this information confidential. For example, we use WordPress to power our online store. You can read more about how WordPress uses your Personal Information here: https://wordpress.org/about/privacy/.

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

We may also share your personal information with other third parties for joint marketing and promotions of products, services or events that may be of interest to you. Any transfers of personal information shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those obligations.

Your information will not be sold, exchanged, transferred, rented or given to with other people or non-affiliated companies for any reason whatsoever, without your consent, other than for the purpose of delivering the purchased product.

Please be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal details and /or user information, we are entitled to do so.

 

PROTECTING YOUR INFORMATION

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter personal information.

SUAMI guarantees the total confidentiality of your bank details, secured by SSL protocol, which automatically controls the validity of your access rights when you pay by credit card and encrypts all data exchanges. We never access or store any information concerning your credit card.

We may update this privacy policy at any time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.